Kiwire 2.0 Documentation

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Users

Cloud : Users

The cloud user module will list and let you manage all the users and its associated cloud tenant ID within the system. To access the user module click on Cloud > User from the navigation. On the user listing module, you may search for specific user by using the search field.

* NOTE : To add users into the system please use the Add User function in Account > User module.

The listed fields and its meaning are:

FieldMeaning & Function
UsernameList of the username account.
Full nameFull name of the users.
ProfileProfile associated with users on the tenant cloud id.
StatusStatus of the user account whether active/suspended.
Expiry DateThe expiry date of the user account.
Cloud IDA unique cloud id of the superuser/tenant.
ActionModules action:  To view the user account details.  To delete the user account.

View User

Click on view icon to view the user details. There are three tabs such as overview, transaction log and edit account.

Overview

Overview tab is to view the user account details, profile, current usage, subscription and integration.

User Account Details

The listed fields and its meaning are:

FieldMeaning & Function
UsernameUsername of the user account.
Full nameFull name of the user.
EmailEmail address of the user.
Phone NoPhone number of the user.
StatusStatus whether active/suspended.
PasswordPassword of the user account.
MAC AddressMAC address of the user account.
Device TypeThe type of user devices.
Device BrandThe brand of the user device.
Device ModelThe model of user device.
Operating SystemOperating system of the device.
Zone RestrictionApply zone restriction assign to user that login, leave it to “none” if you do not wish to assign restriction to users.
RemarkAny remark/description.
Profile

The listed fields and its meaning are:

FieldMeaning & Function
Profile NameProfile name that associated with users on the tenant cloud ID.
Profile TypeType of the profile.
PriceThe price of the profile.
Idle TimeoutThe number of minutes after which unused connections are closed.
Simultaneous UserThe user who have a valid session in the server and performing different actions.
Max Download SpeedMaximum download speed of the users usage.
Max Upload SpeedMaximum upload speed of the users usage.
Min Download SpeedMinimum download speed of the users usage.
Min Upload SpeedMinimum upload speed of the users usage.
Current Usage

The listed fields and its meaning are:

FieldMeaning & Function
Total UsageUser total usage (MB).
Total Time UsedTotal time used by user (Minute).
Subscription

The listed fields and its meaning are:

FieldMeaning & Function
Created ByProfile created by.
Join DateUser join date.
Expiry DateUser account expiry date.
Integration

The listed fields and its meaning are:

FieldMeaning & Function
Authentication ModuleWhich integration module is used by the user’s account.Internal – Default internal Database.
Integration : PMS – if uses PMS check-in/check-out as in as authentication data source.
Integration : Active directory – If use Microsoft AD as authentication.
Integration : LDAP – if you use LDAP as authentication.

Transaction Log

Transaction log tab is to view the user details and activities.

The listed fields and its meaning are:

FieldMeaning & Function
Login Date/TimeThe login date/time of the users.
Logout Date/TimeThe logout date/time of the users.
Total TimeThe Total session time of the users.
MAC AddressThe MAC address of the devices the user use to connect to network.
Device TypeThe type of the user devices.
Device Brand The brand of the user devices.
IP Address The IP address of the user devices.
Volume Usage (MB) The traffic utilized by users during the session, upload and download included.
Disconnect ReasonThe reason of the user disconnect the connection.* NOTE : Refer table below.
Disconnect Reason List

The listed fields and its meaning are:

Disconnect Reason MessageMeaning & Function
Admin ResetDisconnect cause by Admin action or Kiwire system platform script.
Call BackDisconnect so port can be use to call back user.
User RequestDisconnect request by user.
Idle TimeoutDisconnect due to exceed idle time out , value is set in Account > profile.
Lost CarrierDisconnect due to user device is not longer detected in network.
Session timeoutDisconnect due to exceed allowed quota in profile associated with user , value is set in account > profile.
Traffic usedThe traffic utilized by users during the session.
Lost ServicesDisconnect due to device network connectivity is lost or drop.

Edit Account

Edit account tab is to edit the user account. User can edit and update their account.

The listed fields and its meaning are:

FieldMeaning & Function
StatusUser account status whether active/suspended.
Full nameFull name of the user.
PhonePhone number of the user.
E-MailEmail address of the user.
PasswordPassword of the user account.
MAC AddressThe MAC address of the devices the user use to connect to network.
Apply Zone RestrictionApply zone restriction assign to user that login, leave it to “none” if you do not wish to assign restriction to users.
Statistic FrequencyThe statistic frequency that shows the number of the users.
RemarkAny remark/description.
ButtonFunction
Generate SSL KeyUpdate AccountGenerate an SSL key for the users, the SSL key is for Kiwire 802.1x eap authentication engine, download the key and refer to 802.1x documentation on how to utilize it.Update the user’s account information , change password ,profile, integration, linked login journey or apply zone restriction.
Delete AccountDelete the user accounts.
Reset AccountArchive the user’s usage and reset the user account access to newly created state.
Diagnostic Account Perform account diagnostic to the account to check.

The listed fields and its meaning are:

FieldsFunctions
ProfileThe profile the attribute will be assign to.
IntegrationWhich integration module is used by the user’s account.
New ExpiryDate selection for new expiry.

Delete User

Click on the delete icon to delete the user. A prompt will be display to ask for your confirmation to proceed to delete the cloud id. Please exercise with cautions as this not a reversible action.

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