Terms and Conditions

All sales are subject to Synchroweb Technology (M) Sdn Bhd Terms and Conditions of Sale, Service and Technical Support (Terms and Condition), copies of which is available here.  By signing any Quotation/Invoice and/or submitting a purchase order pursuant to this Quotation, you acknowledge that you have read and agree to be bound by Synchroweb Technology (M) Sdn Bhd's Terms and Conditions, of Sale, Service and Technical Support.

1. AGREEMENT 

Who We Are

In this policy, whenever you see the words (“We,” “Us,” “Our”,"Synchroweb", or "ST"), it refers to Synchroweb Technology (M) Sdn Bhd. Office address C-1-5, SetiaWalk, Persiaran Wawasan, Pusat Bandar Puchong, 47160 Puchong, Selangor, Malaysia. Registered in Malaysia. Business Registration No. 200901005220 (848156-X)

1.1 By accessing the Service and by clicking on ‘Agree’ to accept the terms and conditions of this Agreement, you acknowledge that you have read and understood the terms of this Agreement and agree to be bound by the terms of this Agreement. 

1.2 Your use of the Service is subject to any additional policies and guidelines which may be introduced in connection with the use of the Service from time to time (collectively, the "Additional Policies"). These Additional Policies form part of this Agreement and all references to the "Agreement" shall include such Additional Policies. 

1.3 From time to time, we may in our sole discretion, without liability and without prior notice, update and amend this Agreement (including the Additional Policies). Your continued use of the Service following any such revision will constitute your agreement to be bound by the updated terms of the Agreement.

 2. THE SERVICE

 2.1 Upon registration, the Service will be provided to you free of charge and is intended for your personal use only in accordance with the terms of this Agreement. You must not re-sell, assign, transfer, sub-license or otherwise share the Service (in whole or in part) to or with any third party.

2.2 You acknowledge and agree that: 

(a) there are security, privacy and confidentiality risks inherent in wireless communications and technology and that you will accept such risks in connection with the use of the Service; 

(b) your use of the Service may be limited with respect to the number and/or type of devices used to access the Service, as well as the duration of use; and 

(c) your use of the Service is entirely at your own risk, and that you are solely responsible for all use you make of the Service and any and all loss or damage caused by or in connection with your use of the Service.

3. ACCEPTABLE USE POLICY 

3.1 You shall ensure that your use of and your activities via the Service are not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties or objectionable. 

3.2 Without limiting the generality of Clause 3.1, in respect of your use of the Service, you agree: 

(a) not to harm or threaten to harm any person or entity in any way;

(b) not to transmit or receive software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, any form of "spam" and/or Prohibited Material; 

(c) not to impersonate any person or entity or falsely state or otherwise misrepresent your identity or status or misrepresent your affiliation with any person or entity; 

(d) not to forge headers or otherwise manipulate identifiers in order to disguise the origin of any content transmitted via the Service; 

(e) not to abuse and/or misuse the Service in any manner deemed inappropriate by us; 

(f) not to interfere with or disrupt the Service or servers or networks connected to the Service, or disobey any requirements, procedures, policies or regulations of networks connected to the Service; 

(g) not to hack into the Service or any other related computer system, make excessive traffic demands that may reasonably be expected to inhibit other users from using and enjoying the Service; 

(h) not to "stalk" or otherwise harass, threaten, or breach the rights of others; 

(i) not to collect, use, disclose and/or process Personal Data of any third party in breach of applicable laws or otherwise without the knowledge or consent of such third party; 

(j) not to schedule or program automated log-ins to the Service; and (k) not to prejudice the reputation of Synchroweb. 

4. YOUR PERSONAL DATA 

4.1 As the Service is part of a marketing and advertising platform that is provided free of charge to you, it is a continuing condition of your usage and access to the Service that you agree to our collecting, using, disclosing and processing of your Personal Data. 

4.2 In particular but without limiting the generality of the foregoing, you grant to us and to all other persons and entities involved in the provision of the Service your consent for the collection, use, disclosure and processing of your Personal Data and/or MAC address for the following purposes: 

(a) the operation and rendering of the Service. In particular, the Service may deploy functionality such as but not limited to remote diagnostics, tracking device location, and other similar services. In particular, but without limiting the generality of the foregoing, the Service may require use of your Personal Data and/or MAC address to determine your location and proximity to the participating merchants, and we may also need to share your Personal Data and/or MAC address with third party merchants in order to facilitate their communications with you; and 

(b) sending you Notifications (defined below) and updates on products and services. In particular, notifications (including via voice calls, sms, fax or other means) containing information, updates, advertisements, promotions (including without limitation discounts and special offers) and other communications in connection with (i) products, services, offers and promotions offered by Synchroweb, our marketing partners and/or third parties, and (ii) programmes, events or activities conducted at Synchroweb, our marketing partners and/or third parties, may be sent to you via the Service ("Notifications"); 

(c) responding to your queries, requests and feedback; 

(d) facilitating any merger, acquisition or sale of any part or the whole of our business; 

(e) protecting and enforcing our contractual and legal rights and obligations; 

(f) compliance with any applicable law or regulatory requirement or to assist in law enforcement and investigations by relevant authorities; and 

(g) processing your Personal Data and/or MAC address for purposes which are reasonably related to any of the purposes stated above, including disclosure to and processing by any third party outsourced service providers and/or our marketing partners. 

4.3 Whilst we will take reasonable steps to accurately record your Personal Data, we require that you provide accurate and complete Personal Data, and update such Personal Data with us from time to time. 

4.4 Should you wish to withdraw your consent to any use of your Personal Data set out herein, or if you have any questions, complaints relating to your Personal Data, or you would like to obtain access and make corrections to your Personal Data records, please contact us at sales@synchroweb.com 

4.5 Without prejudice to Clause 4.1, you agree that we may share aggregated, non-personallyidentifiable information about you with third parties, such as advertisers or our marketing partners for use in marketing, promotional or other activities in our sole discretion. 

4.6 For the avoidance of doubt, if you should choose to terminate your use of the Service, this will not affect any consents you have provided in relation to your Personal Data (whether collected via the Service or otherwise) or the use of your Malaysia telephone number for receiving marketing or promotional calls or messages. If you wish to withdraw such consent, please contact please contact us at sales@synchroweb.com

4.7 This Service also requires use of your Malaysia telephone number(s) to function. By using the Service, you consent to receiving marketing or promotional information or other advertising from time to time via telephone number(s) (collectively, the "Marketing Activities") from us, our clients, business partners who may contact you using all of your Malaysia telephone number(s) which we may have in our records (including via voice calls, sms, fax or other means) in connection with any of the Marketing Activities. 

5. INTELLECTUAL PROPERTY 

5.1 You acknowledge that all right, title and interest in any intellectual property right in relation to the Service, including without limitation the look and feel, data, information, text, graphics, images, photographs, designs, trademarks, trade names, URLs and content provided by third parties that are licensed to us, is owned by us or our third-party licensors (as may be applicable). All rights are reserved and any rights not expressly granted herein are expressly withheld. 

6. USE OF THE SERVICE BY MINORS 

6.1 If you use the Service, we will assume, and you confirm, that you are 18 years of age or older or that you have the permission of your parent or legal guardian who consent to the terms of this Agreement in their entirety on your behalf. 

6.2 If you are the parent or legal guardian of a minor under the age of 18, you should carefully supervise your child's use of the Service. 

7. DISCLAIMER AND EXCLUSION OF LIABILITY 

7.1 The Service is provided on an as-is and as-available basis and all warranties and representations in relation thereto, whether statutory, express or implied, are disclaimed to the maximum extent permitted by law, including warranties and/or conditions relating to the availability of the Service, the speed at which data may be transmitted or received via the Service, of satisfactory quality, of fitness for a particular purpose, of accuracy, of quiet enjoyment, and non-infringement of third party rights. 

7.2 We have no control over and accept no responsibility for any content on the internet. You assume full responsibility and risk for accessing content via the Service and the internet and are solely responsible for evaluating the accuracy, completeness, and usefulness of all services, products, and other information, and the quality and merchantability of all merchandise (if any) provided via the Service or the internet. 

7.3 We do not warrant and expressly disclaim any representations and warranties that the use of the Service will be error free, secure, uninterrupted, or that errors or defects in the Service will be corrected. 

7.4 Notwithstanding anything in this Agreement, to the maximum extent permitted by law, our members, officers, employees and agents hereby expressly exclude: 

(a) all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity, including without limitation to warranties of accuracy, reliability, merchantability, satisfaction, quality, fitness for a particular purpose, noninfringement and warranties that the Service is free from viruses or other potentially harmful attributes; and 

(b) any and all claims, loss, damage or liability (howsoever arising) relating directly or indirectly to your use of the Service, including without limitation any loss of data, profits, goodwill, anticipated savings, reputation, business or business opportunity, and/or any indirect or consequential loss or damage of any kind, regardless of the cause thereof, and even if we have been advised of the possibility thereof. 

7.5 Notwithstanding anything in this Agreement, to the maximum extent permitted by law, no claim shall lie against us in respect of any loss recoverable or recovered by you from any other third party. 

 8. TERMINATION, SUSPENSION OR CHANGES TO THE SERVICE 

8.1 We are entitled to terminate or suspend your use of the Service or to withdraw the Service, in whole or in part, at any time and for any or no reason, without prior notice and without liability to you. 

8.2 From time to time, we may in our sole discretion, without liability and without prior notice, make changes to the Service, including without limitation changes to the speed at which data may be transmitted or received via the Service. Your continued use of the Service following any such changes will constitute your agreement to be bound by the same. 

9. GENERAL 

9.1 Entire Agreement: This Agreement (including the Additional Policies) constitutes the entire agreement and understanding between you and us relating to the subject matter of this Agreement and you acknowledge and agree that you have not accepted this Agreement in reliance upon any representation, warranty or undertaking of us which is not set out or referred to in this Agreement. 

9.2 Third Party Rights: A person who is not a party to this Agreement shall have no right under the Contracts to enforce any of its terms. 

9.3 Severability: If any provision of this Agreement is found by a competent court to be invalid, illegal, or unenforceable for any reason, you agree that any remaining portion of that provision, and all other provisions of this Agreement, shall remain valid and enforceable to the fullest extent permitted by law in order to give effect to the parties' intentions. 

9.4 Illegality: The illegality, invalidity or unenforceability of any provision of this Agreement under the law of any jurisdiction shall not affect its legality, validity or enforceability under the law of any other jurisdiction nor the legality, validity or enforceability of any other provision. 

9.5 Assignment / Transfer: You may not assign or transfer all or part of your rights and obligations under this Agreement. 

9.6 Remedies and Waiver: Any failure or delay by us to enforce or exercise any term of this Agreement or any right or remedy under this Agreement shall not operate as a waiver thereof, and any single or partial exercise of any right or remedy shall not preclude any other or further exercise thereof or the exercise of any other right or remedy by us. Our rights and remedies provided in this Agreement are cumulative and are not exclusive of any rights or remedies provided at law. 

9.7 GOVERNING LAWS and Dispute Resolution: This Agreement shall be governed by and construed in accordance with the laws of Malaysia. You irrevocably agree to submit any dispute arising out of or relating to this Agreement to the jurisdiction of the court of Malaysia. 

10. DEFINITIONS AND INTERPRETATION 

10.1 In this Agreement, the definition of terms shall be set out below, except where the context otherwise requires: "Personal Data" means data, whether true or not, about an individual who can be identified from that data or from that data and other information to which we have or are likely to have access; and "Prohibited Material" means material that is objectionable on the grounds of public interest, public morality, public order, public security, national harmony, or is otherwise prohibited by applicable laws. 

10.2 Unless the context otherwise requires, words importing the singular shall also include the plural and vice versa. Words denoting the masculine gender include the feminine gender and both shall include the neuter gender. 

10.3 The headings in this Agreement are inserted for ease of reference only and shall not affect the construction of this Agreement.

HARDWARE WARRANTY TERMS AND CONDITIONS

1. Synchroweb Technology (ST) warrants that all products have been through Synchroweb Engineering Team Quality Control  and declared as well function in the Quality Control Form (QC Form).

2. This warranty applies only for all customers who make direct purchases from Synchroweb.

3. The Warranty applies for Ubiquiti & Mikrotik  warranty applies are  2 years  & accessories are 1 year from date of delivery . The Warranty applies for MIMOSA & IPCOM warranty applies are  3 years  & accessories are 2 years from date of delivery. The warranty is valid from the delivery date, which is enclosed in the Delivery Order (DO) form.

4. Warranty is invalidated if the defect is caused by:

• Negligence at the moment of delivery process.

• Negligence of customers, including usage not under instructions (misuse), abuse, crash with another hardware, fall down, drop into water, etc.

• The hardware identity (warranty seal, Mac Address, Serial Number and Hardware name) has been lost, replaced, or damaged.

• Service has been done previously by other company/person outside ST.

• Force Majeure, such as: high voltage; fire; lightning; catastrophe; revolt/chaos/war; sabotage; strike; government regulation (either central or regional), Institution or Police Department; and other instances which are declared as force majeure by Official Government.

5. Warranty is exclude:

• Service charges to the vendor (if needed).

• The shipping cost from customer location to Synchroweb or return to vendor location either domestic or overseas. 

6. Warranty Claim Procedure:

• Customer needs to inform ST either via email or help@synchroweb.com on the product damage within 1x24 hours 

• Customer delivers the damaged product to ST by attaching copy of Delivery Order (DO) form and Quality Control Form (QC Form) form. ST will not process the warranty if you do not provide the returning product with complete documents.

• ST has authority to evaluate and judge the defect and cause. The evaluation result will be reported and informed to the customer. 

7. ST has authority to change, add or deduct warranty terms and conditions without prior notification.